Delivery
Explain where you deliver, which carriers you use, what delivery costs and how long it usually takes. Customers also see the available methods and prices for their address at checkout.
Order tracking
Tell customers how they'll hear about their order (for example a confirmation email and a shipping update) and where to find tracking details.
Returns
Describe your returns window, which items can be returned (for example unopened food and treats), the condition items need to be in and who pays for return postage.
Refunds & exchanges
Explain how and when refunds are issued, and whether customers can exchange a size instead.